Welcome to PhoneGuru.com! Your Discounted Cell Phone Accessory Source.

Customer Care


SHIPPING | DOMESTIC

Shipping to our U.S. Customers is Absolutely FREE. Any orders placed for delivery to the United States are shipped using USPS First Class Mail (2-5 days) with a confirmation number emailed to the you upon shipment. Orders are processed 7 days a week and most orders will ship within 24 hours of purchase except Saturday & Sunday. 

SHIPPING | INTERNATIONAL

Shipping charge is a flat rate of $5 internationally. International orders are shipped First Class Mail (14-30 days).  Tracking information is not available for International Orders.  Any custom fees or taxes associated international orders are the responsibility of the customer.  Please note that customs authorities require us to state the value of the item directly onto the package.  Orders a processed 7 days a week and most orders will ship within 24 hours of purchase.


RETURN/EXCHANGE POLICY

Please email support@PhoneGuru.com to be assisted with your return/exchange and our customer service agent will assist you.  

International Orders are not eligible for return or exchange of any kind. 

For domestic orders store credit will be issued as a form of return; however no monetary refunds will be issued.  In order to receive your store credit you must send an email to Moe@PhoneGuru.com with the header “Return/Exchange.”   In this email please include your order number and items requested to be returned/exchanged within 7 days from the package delivery date.  Once we process your return/ exchange email we will then issue a return authorization number (RA#) in a reply email. 

 The items returned/exchanged must be received within 10 days from the date we issue the RA#.  We reserve the right to deny the return if we receive the item(s) any point after 10 days.  All of the items that are being returned/exchanged must arrive in 1 package.  Please write your RA# on the outside of the package.  As the customer you are responsible for return shipment via a pre-paid, traceable, and insured package.  Returns/exchanges must be received in new, unworn and unwashed condition and in original item packaging.  Please note that Pre-Order purchases, sale items, custom orders, swimwear and lingerie are final sale.  Discount codes MUST be applied in cart prior to checkout and cannot be applied after order is placed.

Once we receive your return, we will email you with notification of store credit application or the shipment of your exchanged items.  Shipping charges and tax are non-refundable.